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F.A.Q.

Frequently Asked Questions

 

What comes with each delivery?

Your LAM Produce delivery comes in sanitized box.

 

How long will my food stay fresh for?

Our fruits and vegetables stay fresh for up to a week following the delivery of your box.


I have a serious food allergy, should I order from LAM Produce?

We take great care to ensure that all of our food is prepared safely; however, all of our boxes are assembled in the same processing facility. As a result, we do not recommend you order a LAM Produce box if you have a serious food allergy.


What should I do with the LAM Produce packaging after I receive my order?

Nothing in your LAM Produce box needs to end up in the trash !

The cardboard box, insulation liner, bags, bottles and baskets are made of recycled materials and are entirely recyclable - just drop them in your recycling bin

 

Where do you deliver?

We deliver in Montreal, Quebec. In doubt, contact us and we will be happy to help! If we are not available in your area yet, email lam.produceorders@gmail.com and we'll let you know as soon as we launch in your city.


Will my food stay fresh in transit?

Absolutely ! Each box is carefully packaged to stay fresh for up to 24h to 48 hours after your delivery arrives. For best results, put the contents of your box in your refrigerator as soon as you can.


What happens if I am not home at the time of delivery?

No problem ! If you aren’t home, our delivery person will leave the package for you at your door (or your lobby depending on your building's rules). Since our food is packaged with insulated liners, it will remain cold and fresh for you until you get home later that evening. If your box is lost or stolen, please reach out to our Team, and one of our specialists will be happy to help you.

 

When is the weekly cutoff time for cancelling or skipping a scheduled order?

Wednesdays before 11:59pm (EST) for deliveries on Sundays, Mondays, Tuesdays, and Wednesdays. Saturdays before 11:59pm (EST) for deliveries on Thursdays and Fridays.

 

Is my credit card information secure?

Our payment processing is managed by Shopify and Authorized.net, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.

 

Are there ever weather related delays?

Unfortunately when the weather is bad LAM Produce deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of our delivery partners. If you have any questions, don't hesitate to reach out to our Member Happiness team.


Are the vegetables and herbs pre-washed?

No. There are some items that we send that are pre-washed by the purveyor (i.e: baby spinach) but we highly recommend washing all vegetables and herbs before using them in the cooking process!


Can we get COVID-19 from the food you send?

According to the Canadian Food Inspection Agency, there are no reported cases or evidence of food or food packaging being associated with the transmission of COVID-19.

 

Having said that, we have worked closely with the Canadian Health and Safety Authorities to implement the highest safety standards in our facilities to keep our employees and members safe during this time.


How do I wash/sanitize my products when I receive my LAM Produce box?

We ensure best practices in the end to end delivery of your box by introducing a contactless drop-off. It is advised that once you have your box, as a precautionary measure, wipe off the surface with a disinfectant wipe. For perishables, simply put the items directly in your refrigerator (not on your tables and counters), and then thoroughly wash your hands. Remove outer packaging and throw it directly in the trash before placing items in your refrigerator. Wipe any surfaces that have been touched by grocery bags or packaging. As usual, we always recommend washing the vegetables and fruits before consumption.


What precautionary measures are you taking inside your facility regarding COVID-19?

We've successfully secured additional masks, eyewear protection, and safety barriers for the essential service employees in our facilities. Additionally, we have hired nurses and a security team to ensure the best possible health screening for our employees and to reinforce social distancing measures inside and outside of our facilities for the health and safety of our teams and our members. In the event that an employee exhibits symptoms, they are advised to self-isolate as per Health Canada guidelines.

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