FAQ

Your LAM Produce delivery comes in sanitized box.

Our fruits and vegetables stay fresh for up to a week following the delivery of your box.

We take great care to ensure that all of our food is prepared safely; however, all of our boxes are assembled in the same processing facility. As a result, we do not recommend you order a LAM Produce box if you have a serious food allergy.

Nothing in your LAM Produce box needs to end up in the trash !

The cardboard box, insulation liner, bags, bottles and baskets are made of recycled materials and are entirely recyclable – just drop them in your recycling bin

We deliver in Montreal, Quebec. In doubt, contact us and we will be happy to help! If we are not available in your area yet, email lam.produceorders@gmail.com and we’ll let you know as soon as we launch in your city.

Absolutely ! Each box is carefully packaged to stay fresh for up to 24h to 48 hours after your delivery arrives. For best results, put the contents of your box in your refrigerator as soon as you can.

No problem ! If you aren’t home, our delivery person will leave the package for you at your door (or your lobby depending on your building’s rules). Since our food is packaged with insulated liners, it will remain cold and fresh for you until you get home later that evening. If your box is lost or stolen, please reach out to our Team, and one of our specialists will be happy to help you.

Wednesdays before 11:59pm (EST) for deliveries on Sundays, Mondays, Tuesdays, and Wednesdays. Saturdays before 11:59pm (EST) for deliveries on Thursdays and Fridays.

Our payment processing is managed by Shopify and Authorized.net, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.

Unfortunately when the weather is bad LAM Produce deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of our delivery partners. If you have any questions, don’t hesitate to reach out to our Member Happiness team.

No. There are some items that we send that are pre-washed by the purveyor (i.e: baby spinach) but we highly recommend washing all vegetables and herbs before using them in the cooking process!

According to the Canadian Food Inspection Agency, there are no reported cases or evidence of food or food packaging being associated with the transmission of COVID-19.

Having said that, we have worked closely with the Canadian Health and Safety Authorities to implement the highest safety standards in our facilities to keep our employees and members safe during this time.

We ensure best practices in the end to end delivery of your box by introducing a contactless drop-off. It is advised that once you have your box, as a precautionary measure, wipe off the surface with a disinfectant wipe. For perishables, simply put the items directly in your refrigerator (not on your tables and counters), and then thoroughly wash your hands. Remove outer packaging and throw it directly in the trash before placing items in your refrigerator. Wipe any surfaces that have been touched by grocery bags or packaging. As usual, we always recommend washing the vegetables and fruits before consumption.

We’ve successfully secured additional masks, eyewear protection, and safety barriers for the essential service employees in our facilities. Additionally, we have hired nurses and a security team to ensure the best possible health screening for our employees and to reinforce social distancing measures inside and outside of our facilities for the health and safety of our teams and our members. In the event that an employee exhibits symptoms, they are advised to self-isolate as per Health Canada guidelines.